Returns / Refunds and Cancelled Order Policy
We aim to keep all our clients happy and operate a user friendly service in the event a client is not satisfied, or wants to change their mind, or makes a mistake whilst ordering. Below we aim to set out our policy clearly. These terms do not affect clients statutory rights.
Returns: Under the Food Safety Act, we are not able to re-pack / re-sell returned goods that have had the seal opened or the bag carton cut / opened, for safety reasons. Clients are welcome to return goods to us if not 100% satisfied, however, we do request that clients email us before returning goods to advise the reason for return. Please note that if there is nothing faulty / damaged with the goods, we will not refund the carriage costs.
Refund: In the case we have agreed with a client to refund a purchase / part of a purchase, we will refund using the method originally paid with. This refund will be issued within 5 working days after a refund has been agreed.
Cancellation: Clients are welcome to cancel an order at any time prior to the goods being dispatched, subject to our agreement in writing. If goods have been dispatched, we reserve the right not to accept a cancellation and we may not refund a client. In some cases, we buy goods from third parties to fulfil a client’s specific order, so we may not be able to return the goods to the organisation we purchased from, if a client requests a cancellation.
Countries We Cannot Ship To
- South America
On occasion we can ship to the above destinations but shipment and all shipping costs MUST be arranged and covered by customer.