Please leave 3 - 4 working days for your order to be dispatched. For large orders (over 15 items) please allow 1-2 days extra.
Thank you for your patience.
Uk Mainland Delivery
Free UK mainland delivery when you spend over £25. For delivery costs to destinations outside the UK, please email us on firstname.lastname@example.org for a shipping quote.
We aim to stock all products listed on this site, however, if stock is unavailable when you place an order we will offer an alternative item or issue a refund upon dispatch.
EU law customers have 14 days from the date they have received the goods to inform that they wish to return the goods, and then an additional 14 days from when they have informed you until the goods needs to be sent back.
All prices are subject to change without notice.
All discount codes must be applied in the checkout when placing your order, they cannot be added once you have completed payment.
Discount codes cannot be applied to previous orders or back dated.
We use PayPal as our main payment gateway which accepts all major debit and credit cards. Please note: YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT IN ORDER TO USE THIS SERVICE. Should you wish to pay by cheque or direct bank transfer, please email us on email@example.com or alternatively call 01840 211436 stating clearly what you want to buy (quantity and values) and we will send you a pro forma invoice.
Please note: All products remain property of Nature Kitchen Co. Ltd. until paid for in full.
Nature Kitchen will give suggestions based on our own personal research and experience however, we do not take responsibility for customers' personal interpretation of our suggestions or subsequent use of our products. We may point you to external sites for ideas and reference but do not take responsibility for this content. Clients should do their own research concerning the product, before buying. For culinary products, please ensure that you cook all ingredients thoroughly, as not all items have been treated by heat (ie: not all items are pasteurized). If you need to know more about a product before buying, specifications for individual items are available upon request by emailing firstname.lastname@example.org
Use In Production
For bulk buyers, using our products in a manufacturing process or for onward re-sale, please note our following terms of sale, before purchasing: If the goods or any part thereof supplied under the contract are processed, altered or tampered with in any way by the buyer or receiver of the goods or any other person, the quality of the goods shall be deemed to be acceptable to the buyer. All customers' quality control checks are to be completed on the entire load prior to use in production or re-sale to 3rd parties in original state or as a blend.
Returns / Refunds and Cancelled Order Policy
We aim to keep all our clients happy and operate a user friendly service in the event a client is not satisfied, or wants to change their mind, or makes a mistake whilst ordering. Below we aim to set out our policy clearly. These terms do not affect clients statutory rights.
Returns: Under the Food Safety Act, we are not able to re-pack / re-sell returned goods that have had the seal opened or the bag carton cut / opened, for safety reasons. Clients are welcome to return goods to us if not 100% satisfied, however, we do request that clients email us before returning goods to advise the reason for return. Please note that if there is nothing faulty / damaged with the goods, we will not refund the carriage costs.
Refund: In the case we have agreed with a client to refund a purchase / part of a purchase, we will refund using the method originally paid with. This refund will be issued within 5 working days after a refund has been agreed.
Cancellation: Clients are welcome to cancel an order at any time prior to the goods being dispatched, subject to our agreement in writing. If goods have been dispatched, we reserve the right not to accept a cancellation and we may not refund a client. In some cases, we buy goods from third parties to fulfil a client’s specific order, so we may not be able to return the goods to the organisation we purchased from, if a client requests a cancellation.
Countries We Cannot Ship To
- South America
On occasion we can ship to the above destinations but shipment and all shipping costs MUST be arranged and covered by customer.
The following allergens are handled from time to time by Nature Kitchen Co. Ltd.:
- Sesame Seed
- Sulphites (Possible presence in ginger and cinnamon >10mg/kg)
The following may be found in the supply chain:
- Tree nuts
- Sesame seeds
- Milk products
Should you have any problems with our goods, please email us at email@example.com or write to us at:
Nature Kitchen Co. Ltd.